Help & contact.

RIDR is on the App Store: apps.apple.com/app/id6762272412. It's free to download — no account, no signup. Want early builds of what's next? Email support@ridr.net about the TestFlight beta group.

Yes. RIDR works with any brand — Harley, Triumph, Honda, Yamaha, BMW, Indian, Ducati, KTM, anything. The built-in spec database covers 42,000+ models back to 1894 across every major make. Decode a VIN or pick your model and RIDR fills in factory specs, fluid capacities, and torque figures; you can also add any bike manually and override any interval.

Your data is stored in your own private iCloud account. RIDR uses Apple's CloudKit, which means your service history, receipts, ride logs, and bike info all sync between your devices through Apple's encrypted infrastructure.

We never see your data. We don't have servers. There's no RIDR account to create. Read the privacy policy for details.

Yes — as long as all devices are signed into the same Apple ID. Apple's iCloud handles the sync automatically. Your service records, ride logs, and bike data show up on all your devices.

Your data is safe in your iCloud. Sign into your Apple ID on your new device, install RIDR, and your garage will sync back automatically.

Mostly no. RIDR is local-first — you can log services, view your records, scan receipts, and track rides without a connection. Sync to your other devices happens when you're back online.

Yes. The OCR engine that reads your receipts runs locally on your iPhone — no internet needed, nothing sent to a server. Apple's Vision framework does the heavy lifting. Receipts stay private.

Dealer printed receipts (Harley-Davidson, parts counters, independent shops) work great. The OCR captures the date, vendor, total, and individual line items with part numbers and prices.

Gas station, handwritten, or thermal-printed receipts that have faded may not parse fully — but you can still capture the photo and edit the fields manually. Every field is editable.

Data export is on the roadmap and coming in a future release. We're working on PDF export for service records and a full data export option. Email us if you have specific export needs and we'll keep them in mind as we build it.

The download is free, and the free tier is a real app: one bike, full maintenance logging, the health ring, fuel tracking, the spec database, ride recording, and crash detection SMS. RIDR Pro is $9.99/month with a 7-day free trial, or $59.99/year — first year $39.99 during launch. See the guide for exactly what's in each tier.

Once RIDR is on the App Store, refunds will be handled through Apple per their standard refund policy. You can request a refund through your Apple ID purchase history. We don't process payments ourselves, so refunds go through Apple's process.

If you're in the beta and have an issue, email us and we'll work it out.

No. RIDR has zero third-party analytics, zero tracking SDKs, zero ads, zero data sales. Your data stays in your iCloud. We can't see it because we don't have servers receiving it.

Email support@ridr.net. A real person — me — reads every email. RIDR is built by one rider for other riders. Feature ideas from beta users have already shaped the app and will keep doing so.

RIDR requires iOS 26 or later. Works on iPhone, iPad, and Apple Watch. Receipt scanning works best on iPhones with a recent camera.

RIDR is meant to be used before and after rides, not while operating the motorcycle. The Apple Watch app supports start/stop and basic stats viewing — designed for quick glances at a stop, not while riding.

Never operate your phone or interact with the app while riding. Pull over safely first. Always ride within the law and your own ability.

Free, forever: one bike, maintenance logging, the service schedule and health ring, fuel and MPG tracking, the full spec database, ride recording, and crash detection SMS. Crash detection is deliberately free — we don't gate safety features.

RIDR Pro adds unlimited bikes, dealer service-history import, receipt scanning, PDF export, the Apple Watch app, ride start and stop texts, live ride sharing, GPX export, and the full curated route book. Pro is $9.99/month with a 7-day free trial, or $59.99/year — first year $39.99 during launch.

Open the subscription screen (tap the bike photo at the top of the main screen to open About, then the SUBSCRIPTION card) and tap Restore Purchases. Make sure you're signed into the same Apple Account you subscribed with. If it still doesn't unlock, email support@ridr.net.

Subscriptions are managed by Apple: open Settings on your iPhone, tap your name, then Subscriptions, then RIDR Pro. You can cancel anytime and keep Pro until the end of the period you paid for. RIDR never bills you directly.